Terms and Conditions

By purchasing from this website you agree to follow the terms as set out below. If you are unclear on any of these terms please get in touch so that we can clarify for you.

Purchases:

• Prices are automatically set based on the role assigned to your account after registering. We maintain the right to change this price in the event of any error in pricing – if this occurs during your checkout process then we will notify you prior to confirming the order incase it sways your decision on that line item.
• Drop Shipping prices are different to the prices displayed in your account. This is set based on the terms we agree to for your account and will be adjusted on checkout. Contact us to confirm these rates prior to using this option if we have not already discussed what your rate is.
• For drop shipping orders please place this order seperate to any other orders you make for your store and add the customers details in the notes on checkout.

Payment Terms:

• All new accounts will require a 50% deposit on purchases prior to shipping with the remainder due at the 20th of the following month. This will be reviewed on a store by store basis as our business relationship grows.
• All prices Incl GST unless stated otherwise
• Prices excl shipping – this will be calculated and quoted on after you “checkout” your order.
• Payment is due in full when the above conditions are met and may not be held back in part or whole even if the invoice, or part of the invoice is in dispute.
• Interest on overdue invoices will incur daily at a rate of 3% per calendar month until payment is confirmed. If collection fees are incurred these will also be passed on to the customer.

Drop Shipping:

• Orders for drop shipping must be received from you the retailer and confirmed before they will be sent.
• Payment terms are the same as above.
• Pick up for customers local to our facility may be possible with prior approval – this will not always be an option but please check with us if the customer has requested this.
• If pick up is negotiated a packaging charge will still be added to the order – this will be less than shipping just to cover our time and consumables.

Dead on Arrival:

• Any Dead on Arrivals must be notified to us within 4 hours of the signing of the package from the courier.
• Evidence must be supplied in sufficient detail, either via photos or video which can be sent to us via our facebook messenger account. If the evidence is obscure or unclear in quality this may impact your claim.
• Dead on Arrival means exactly that – the item is dead when it arrives. Evidence means the item must be shown in the original package unopened.
• If stock is compromised in anyway on arrival but not dead please still submit evidence as above and this will be reviewed on a case by case basis.
• For DOA’s from Drop shipped product the above all still applies – instructions of this will be provided within the box for each order but we also recommend you communicate these terms clearly with your customer directly.
• For DOA’s from a drop shipped order that has been confirmed with sufficient evidence we will provide the shop with credit or refund to their account for the value of the product minus shipping. It is then up to you as the retailer to refund the customer.